Question 1

Is Breesy after‑hours or 24/7?

Accepted Answer

Both. After‑hours, Breesy replaces your call center with instant answer, on‑call dispatch, and clean, insurance‑ready intake. Full 24/7 brings the same experience to daytime, so Breesy also serves as your virtual receptionist for complex routing, message taking, and IICRC‑informed question handling.

Question 2

Does Breesy integrate with our tools?

Accepted Answer

Yes. Breesy connects with Dash by Cotality, Microsoft Teams, Slack, QuickBase, WhatsApp, and more—so AI value shows up where your team already works.

Question 3

How does Breesy handle privacy and security?

Accepted Answer

We follow industry best practices for access control, data handling, and auditability. We’ll align deployment to your franchise and partner requirements.

Question 4

What makes Breesy different from a call center?

Accepted Answer

Breesy is always on, captures consistent data, and moves the work forward inside your systems. It also keeps coordination in your existing internal channels—Teams, Slack, email, and SMS—so everyone stays aligned.

Question 5

Do we have to change our workflows?

Accepted Answer

No. Breesy adapts to the way you run today and connects the tools you already use.

Question 6

How fast can we go live?

Accepted Answer

Fast. Breesy works out of the box and requires almost no training. We configure your flows, plug into your channels, and you’re ready—one location or many.

Question 7

How is pricing structured?

Accepted Answer

Per operating location with usage-based options. We’ll tailor a quote to your volume, hours, and integrations.

Question 8

Can we start After-Hours and upgrade to Full 24/7 later?

Accepted Answer

Yes. Your setup carries over. Most single-location teams ultimately choose 24/7 for the daytime receptionist benefit.

Question 9

What’s the difference between After-Hours and Full 24/7?

Accepted Answer

After-Hours replaces your nighttime call center. Full 24/7 adds a daytime virtual receptionist plus unified overflow and analytics across all hours.

Question 10

Do we need extra staff to answer the phone during storms?

Accepted Answer

No. Call Surge scales intake automatically and scores leads so dispatch focuses on the highest-value jobs first.

Question 11

Which integrations are included?

Accepted Answer

Core telephony, email, and SMS are supported on all packages; common connectors include Dash by Cotality, Microsoft Teams, Slack, QuickBase, WhatsApp, and more.

Question 12

How long does implementation take?

Accepted Answer

Fast. Breesy works out of the box and requires near-zero training. We’ll configure flows and plug into your channels.

FAQs

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