Pricing
Single Unit
Call Center Replacement Package
Best for: A growing office that needs reliable nights/weekends coverage without adding headcount.
Instant answer, triage, and insurance-ready intake
On-call activation & dispatch (call, text, email)
Call Surge for weather spikes (elastic capacity + lead scoring)
Call recordings, transcript, and on-call scheduling
Core integrations (phone, email, SMS; optional: Dash by Cotality, Microsoft Teams, Slack, QuickBase)
Essential analytics and on-call scorecards
Multi-Unit
Consistent After-Hours Across All Sites
Best for: 2+ locations needing one standard after-hours experience.
Everything in Single Unit plus:
Cross-site visibility and personnel management
Standardized scripts and shared on-call rules
Roll-up dashboards by location with call search
Unified admin and permissions
Call Surge with priority lead scoring
Multi-Market
After-Hours at Enterprise Scale
Best for: Multi-market operators needing to standardize and scale customer experience.
Everything in Multi-Unit plus:
Governed intake across markets/brands
Market-level surge policies and benchmarks
Centralized administration, exports, and governance
Priority support and deployment guidance
Deeper customization and multi-market workflows