Products
Breesy Voice Agent
AI that cares—and converts
Answer, empathize, and triage in a single, natural conversation. Breesy captures clean data that flows directly into your systems.
Highlights
• After‑hours call‑center replacement; full 24/7 (includes daytime virtual receptionist + overflow)
• Breesy virtual receptionist to handle complex call routing, message taking, and question handling
• Agentic AI trained to be restoration‑ready with specifics on the services you offer
• Consistently capture correct address, access, hazards, policy/claim info, and more
• Escalate calls through warm transfers and on‑call dispatch to ensure no lead is missed
Workflow Orchestration
From first call to first truck—fast
Translate structured FNOL intake into job files and notifications across your stack—no extra busywork.
Highlights
• Job creation and updates in your current systems
• Standardized intake of required fields for compliance
• On‑call alerts and team notifications in Teams, Slack, email, phone, and SMS
Lead Scoring
When storms surge, capture the top value
When storms hit and calls spike, Breesy ranks every inquiry so your team focuses on the highest-value jobs first.
Highlights
• Real-time scoring at intake across calls and texts
• Job signals like square footage, property type, estimated price band, loss type/severity, and more
• Priority routing so hot leads go to on-call and others get marked for scheduled callbacks
• Works with Call Surge and pushes leads to the internal communication tools you already use
Omnichannel Visibility
Every conversation, in one place
Unify calls, texts, and chats with AI summaries, sentiment, and next‑step suggestions, so nothing gets lost between handoffs.
Highlights
• Fast search across transcripts and attachments
• Consolidate every inbound customer touchpoint in one dashboard
• Seamless handoff to human personnel for follow-up communication
SMS & Social Chat
Meet customers where they live, 24/7
Answer customer questions in seconds through SMS and social chat. With Breesy, every customer gets the answers they need.
Highlights
• Capture FNOL information through SMS and social chat
• Simple, two‑way responses for clarifications or common questions
• Increase office accessibility across every inbound channel
Insights & QA
See what’s working. Improve what’s not.
Measure responsiveness and conversion. Coach with specifics, not guesses.
Highlights
• Be confident in your answer rate and decrease response time
• See data visualizations to track urgent vs nonurgent calls
• Reskill and level up after-hours personnel with trackable scorecards