Legal

Privacy Policy

Last Updated: November 12, 2025

Breesy LLC ("Breesy," "we," "our," or "us") is committed to safeguarding the privacy of all individuals whose data we process. This Privacy Policy describes how we collect, use, process, store, share, and protect Personal Data and Non-Personal Data when you visit our website, interact with our platform, or use our AI communication services. This Policy applies to our Customers, Customer's End Users, website visitors, and anyone whose information is processed through the Breesy platform.

By accessing or using our website or services, you acknowledge that you have read and agreed to this Privacy Policy. If you do not agree, you must discontinue use of the Breesy website and services.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

  • The Breesy website (www.breesy.ai)
  • The Breesy AI virtual receptionist and communication platform
  • Customer onboarding, demo interactions, billing, and support
  • Data processed through phone calls, SMS, chat, AI interactions, and automations
  • Integrations that Customers authorize (telephony, CRMs, Slack/Teams, Google Calendar, Outlook Calendar, etc.)

This Policy does not apply to third-party websites, tools, or software not controlled by Breesy.

2. Definitions

"Customer" A business entity that subscribes to, trials, or uses Breesy's services.

"Customer's End Users" Individuals who interact with Breesy on behalf of a Customer, including callers, clients, job contacts, tenants, policyholders, or other individuals providing information through Breesy.

"Personal Data" Information relating to an identifiable individual, such as names, phone numbers, email addresses, call audio, transcripts, lead information, job details, or any content voluntarily submitted.

"Non-Personal Data" Aggregated, anonymized, or de-identified information that does not identify an individual.

"Processing" Any operation performed on Personal Data, including collecting, storing, recording, retrieving, analyzing, transmitting, or deleting.

"Services" The Breesy AI platform, including call answering, triage, routing, scheduling, notifications, integrations, AI-generated transcripts, and analytics.

3. Information We Collect

3.1 Information Provided by Customers

We collect information when Customers create an account, configure their settings, or otherwise interact with Breesy. This may include:

  • Customer and business name
  • Email addresses and phone numbers
  • Staff directories, team rosters, and escalation paths
  • Billing information and subscription details
  • Call routing logic, configurations, and business hours
  • Information submitted during onboarding and support interactions

3.2 Information About Customer's End Users

When Customer's End Users interact with Breesy, we may process:

  • Caller name and phone number
  • Call audio and call metadata
  • AI-generated transcripts and conversation logs
  • Appointment or scheduling details
  • Lead information or job descriptions
  • Messages, voicemail content, and details voluntarily provided

Breesy processes this information on behalf of the Customer only.

3.3 Automatically Collected Information

When you access the website or dashboard, we may automatically collect:

  • IP addresses, device types, browser types, operating systems
  • Access times, pages viewed, session duration
  • Log data reflecting system events
  • Cookies, session tokens, and similar technologies

3.4 Information from Third-Party Integrations

If a Customer enables an integration (e.g., telephony, Slack, Teams, Google Calendar, Outlook, CRM systems), Breesy may receive:

  • User profile data (name, email)
  • Calendar metadata or team availability
  • Job status data or automation events
  • Contact lists
  • Tokens required for secure access

Breesy requests and processes only the minimum data necessary.

4. How We Use Personal Data

We use Personal Data to:

  • Provide our AI call answering and triage services
  • Route calls, messages, and notifications to Customer teams
  • Schedule appointments and modify calendar events
  • Maintain and improve the platform
  • Provide onboarding, customer support, and troubleshooting
  • Generate insights, analytics, and performance metrics
  • Enforce contracts, security, and compliance
  • Process billing and manage accounts
  • Prevent fraud, misuse, or unauthorized access

We do not sell Personal Data.

5. Legal Basis for Processing

Where applicable law requires a legal basis, Breesy processes Personal Data on:

  • Customer consent
  • Performance of contract
  • Legitimate business interests (security, improvement, troubleshooting)
  • Compliance with legal obligations

Customers are responsible for obtaining all legally required consents from their end users.

6. Sharing and Disclosure

Breesy may share Personal Data only under the following conditions:

6.1 Service Providers

We use vetted service providers to support hosting, telephony, messaging, analytics, billing, and infrastructure. They only access data necessary to perform their functions.

6.2 Customer-Authorized Integrations

If a Customer enables an integration, data may be shared automatically per that integration's functionality and permissions.

6.3 Legal Compliance

We may disclose Personal Data when required by law, subpoena, regulatory authority, or to protect safety or rights.

6.4 Business Transactions

If Breesy undergoes a merger, acquisition, or asset sale, Personal Data may be transferred as part of the transaction.

We do not sell or rent Personal Data to third parties.

7. International Transfers

Breesy is based in the United States. Your information may be transferred to and processed in the U.S. or other countries where our service providers operate. We take steps to ensure that such transfers comply with applicable data protection laws.

8. Security

We implement industry-standard security measures including:

  • Encryption in transit
  • Access controls and authentication
  • Secured data centers
  • Monitoring and logging
  • Role-based permissions
  • Regular audits and reviews

While we strive to protect your information, no system can guarantee absolute security.

9. Data Retention

Breesy retains Personal Data only as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

Customers may delete their data or request its deletion unless retention is required by law.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to authenticate users, maintain sessions, analyze performance, secure our systems, and personalize experiences. You may manage cookies in your browser settings; disabling certain cookies may affect service functionality.

11. Customer Responsibilities

Customers are solely responsible for:

  • Providing lawful basis for sharing data with Breesy
  • Communicating privacy rights to their end users
  • Complying with call-recording consent laws
  • Safeguarding login credentials and integration keys
  • Removing or disabling integrations they no longer wish to use

12. Children's Privacy

Breesy does not target or knowingly collect information from individuals under 18 years old.

13. Your Rights

Depending on your jurisdiction, you may have rights regarding your Personal Data, including access, correction, deletion, restriction, or data portability. To exercise rights, contact: privacy@breesy.ai

14. Google User Data

When a Customer connects Google Calendar through Breesy, we may access limited Google User Data strictly to support scheduling and appointment features.

14.1 Data We Access

  • Calendar metadata (calendar ID, time zone, availability)
  • Events created through Breesy
  • Basic Google profile information (name, email)

We do not access:

  • Events not created by Breesy
  • Event descriptions, attendees, or details from other calendars
  • Gmail, Drive, Contacts, or any unrelated Google data

14.2 How We Use Google User Data

We use data only to:

  • Create or modify events at your request
  • Check availability
  • Display events you created through Breesy
  • Maintain scheduling accuracy

We do not use Google User Data for marketing or advertising.

14.3 Storage of Google User Data

We store only the minimum data necessary to maintain the scheduling feature. We do not store full event content or unrelated calendar data.

14.4 Sharing of Google User Data

We do not share Google User Data except:

  • With service providers essential to delivering the scheduling feature
  • As required by law

We do not sell Google User Data.

14.5 Revoking Access

You can revoke Breesy's Google access at any time:

14.6 Compliance

Breesy complies with the Google API Services User Data Policy, including all Limited Use requirements.

15. Changes to This Privacy Policy

We may update this Policy periodically. Changes take effect upon posting. Continued use of Breesy indicates acceptance of updated terms.

16. Contact Information

For questions or concerns:

Breesy LLC Email: privacy@breesy.ai Website: www.breesy.ai