The restoration industry is changing fast. Climate volatility, rising labor costs, and tighter insurance scrutiny are reshaping how companies compete, and customer experience has become the ultimate differentiator.

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Our 2026 State of the Restoration Customer Experience Report compiles research from leading sources including IBISWorld, Harvard Business Review, and industry benchmarks across thousands of home-service businesses. Inside, you’ll discover how high-performing firms are using technology and AI to capture more jobs, communicate faster, and build trust that scales.

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What’s Inside:

• Real industry benchmarks on call-answer rates, review velocity, and NPS performance

• How AI and automation are improving responsiveness and profitability

• Emerging trends for 2026 and beyond, including predictive staffing and proactive communication

• Actionable frameworks for transforming CX into your biggest competitive advantage